Last Updated November, 2025
1. Introduction
Hi-Lo Insurance (“we,” “us,” “our”) respects your privacy.
This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website, fill out forms, or communicate with our team. By using our site, you agree to the terms outlined here.
2. Information We Collect
We collect information that helps us provide insurance quotes, service policies, and improve your experience, including:
Contact information: name, address, phone number, and email.
Insurance details: vehicle, property, or business data for quoting.
Technical information: IP address, browser type, and pages visited.
Marketing data: form submissions, lead sources (e.g., Facebook, Google).
If you request a quote or use our contact forms, you voluntarily provide this data.
3. How We Use Your Information
We use the information we collect to:
- Provide and service insurance quotes and policies.
- Respond to inquiries and customer service requests.
- Communicate via email, phone, or SMS (with consent).
- Improve our website, advertising, and analytics performance.
- Comply with legal and regulatory requirements.
We do not sell your personal information to third parties.
4. How We Share Information
We may share information only when necessary to complete your requests or comply with the law:
With licensed insurance carriers and partner brokers for quotes or policy issuance.
With trusted service providers (e.g., CRM, form, or analytics tools) under confidentiality agreements.
When required by law, subpoena, or regulation.
We do not share your data for unrelated marketing or resale purposes.
5. Cookies & Tracking
Our website may use cookies and tracking tools (such as Google Analytics or Meta Pixel) to understand user behavior and improve performance.
You can disable cookies in your browser settings, though some site functions may be limited.
6. SMS & Email Consent
By submitting your contact information, you consent to be contacted by phone, email, or text message regarding insurance quotes and services.
Consent is obtained through clear opt-in checkboxes on our forms, and users must affirmatively agree before receiving SMS messages.
Message and data rates may apply. Message frequency may vary. You can opt out at any time by replying STOP or using the unsubscribe link in emails.
Reply HELP for assistance.
7. Data Security
We maintain administrative, technical, and physical safeguards designed to protect your personal information from unauthorized access, misuse, or disclosure.
8. Your Rights & Choices
You may:
- Request access to or correction of your information.
- Opt out of marketing emails or texts.
- Request deletion of your data (subject to legal and regulatory obligations).
To exercise these rights, contact us using the information below.
9. Third-Party Links
Our website may include links to external sites (for example, carrier portals). We are not responsible for the privacy practices or content of those websites.
10. Contact Us
If you have questions about this Privacy Policy or how we handle your data, please contact us:
Hi-Lo Insurance
📞 (832) 906-3139
📧 [email protected]
🌐 https://www.hilotx.com
11. Policy Updates
We may update this Privacy Policy from time to time. All updates will be posted here with a revised “Last updated” date.